Terms of Service

Invo is a cloud-based business management platform for South African small businesses. It provides invoicing, quoting, client management, expense tracking, job cards, inventory, document storage and related tools (“the Service”).

We reserve the right to modify, add or remove features at any time. Where a change materially reduces the Service, we will give reasonable notice.

• You must be at least 18 years old to create an account.
• You are responsible for maintaining the confidentiality of your login credentials.
• You are responsible for all activity that occurs under your account.
• You must provide accurate information when registering and keep it up to date.
• One person or entity may not maintain more than one free trial account.
• You must notify us immediately at joshtrow@getinvo.co.za if you suspect unauthorised access to your account.

Free trial

New accounts include a 14-day Pro trial with no credit card required. At the end of the trial, the account moves to a read-only state until a subscription is activated. No data is deleted at trial end.

Paid plans

Subscriptions are billed monthly or annually in South African Rand (ZAR) via Paystack or PayFast, depending on the payment method you choose. Current pricing is published at getinvo.co.za/pricing. All prices exclude VAT unless otherwise stated.

Renewals

Subscriptions renew automatically at the end of each billing period. You can cancel at any time from the billing settings in your dashboard. Cancellation takes effect at the end of the current paid period — we do not issue pro-rata refunds.

Failed payments

If a payment fails, we will retry and notify you by email. After 7 days of non-payment, the account moves to a read-only state. After 30 days, the account may be terminated.

Price changes

We will give at least 30 days' written notice before changing subscription prices. Continued use after the effective date constitutes acceptance of the new price.

You agree not to use Invo to:

• Violate any applicable South African or international law or regulation
• Issue fraudulent, fictitious or misleading invoices
• Process payments for illegal goods or services
• Transmit spam, malware or any malicious code
• Scrape, reverse-engineer or attempt to extract the source code of the platform
• Impersonate another person or entity
• Circumvent any security or access-control measures
• Resell or sub-license access to the Service without our written consent

We reserve the right to suspend or terminate accounts that violate these rules without notice or refund.

You retain full ownership of all data you enter into Invo — your clients, invoices, expenses and documents remain yours.

You grant us a limited, non-exclusive licence to store, process and display your data solely for the purpose of providing the Service to you.

You can export your data at any time from the reports or settings sections. Upon account closure, you may request a full data export within 30 days before deletion occurs. Financial records required to be retained by law (7 years under SARS requirements) will be held in anonymised form.

You are solely responsible for ensuring the accuracy of the data you enter, including VAT numbers, banking details and client information.

The Invo platform, brand, logo, design system and all underlying software are the exclusive property of Invo (Pty) Ltd. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service as described here.

If you submit feedback or suggestions, you grant us a perpetual, royalty-free licence to use that feedback without obligation to you.

We aim to keep Invo available 99.5% of the time, excluding scheduled maintenance. We will provide reasonable advance notice of planned downtime where possible.

The Service is provided “as is”. While we work hard to keep everything running, we do not guarantee uninterrupted or error-free operation.

Support is provided via email at joshtrow@getinvo.co.za during South African business hours (Monday–Friday, 08:00–17:00 SAST).

To the maximum extent permitted by South African law, Invo (Pty) Ltd shall not be liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, revenue, data or business opportunities, arising out of or related to your use of the Service.

Our total aggregate liability to you for any claim arising from these Terms or the Service shall not exceed the total fees you paid to us in the 3 months preceding the event giving rise to the claim.

Nothing in these Terms limits liability for gross negligence, wilful misconduct or any liability that cannot be excluded under South African law.

By you: You may cancel your subscription at any time from the billing settings. Your account remains active until the end of the current billing period.

By us: We may suspend or terminate your account immediately if you breach these Terms, fail to pay fees after the grace period, or if we are required to do so by law. We will notify you by email except where prohibited.

Upon termination, your right to access the Service ceases. Sections 5 (your data), 6 (IP), 8 (liability) and 10 (disputes) survive termination.

These Terms are governed by the laws of the Republic of South Africa. Any dispute arising from these Terms or the Service shall first be subject to good-faith negotiation. If unresolved after 30 days, disputes shall be submitted to the jurisdiction of the High Court of South Africa (Western Cape Division, Cape Town).

The Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002 apply where relevant.

We may update these Terms from time to time. We will notify you of material changes by email at least 14 days before they take effect. The “Last updated” date at the top of this page will always reflect the current version.

Continued use of the Service after the effective date constitutes acceptance of the revised Terms. If you disagree with the changes, you may cancel your account before the effective date.

Questions about these Terms? Get in touch: